FAQ
Whether you are searching for a gown for a black-tie gala, a wedding, or a cocktail evening, the answers below cover the most common questions about shopping at Zorameno—from finding the right piece to delivery and after-sales support.
Finding the Right Piece
What types of outfits does Zorameno offer?
Zorameno carries formal and occasion wear organized into main collections: Evening Gowns, Two-Piece Sets, Midi Dresses, and Outerwear Coats. Within those, you can browse sub-collections such as Sequin Sparkle, Lace Elegance, Satin Silks, Cape Sleeves, Wedding Guest, Wide Leg Pants, Structured Suits, Lounge Wear, and Party Minis. A Best Sellers collection highlights popular picks.
How do I find a dress suited to my event?
Start by selecting the collection that matches your occasion. For example, Evening Gowns includes sub-collections like Wedding Guest and Cape Sleeves, while Two-Piece covers Structured Suits and Lounge Wear. Each product page lists the recommended settings (galas, proms, formal dinners, etc.) so you can confirm the look fits your plans.
What sizes are available?
Most Zorameno pieces are offered in a range from S through 3XL, though the exact size options vary by style. You will see the available sizes on each product page before adding to your cart.
How do I choose the right size?
Fit varies between styles—some gowns run slim through the bust and waist, while others are designed for a relaxed drape. Check the size chart and fit advice on the specific product page for that garment. Manual measurements may vary by 0.4–1.2 inches.
Where can I see fabric, construction, and care details?
Each product page includes a description covering fabric composition, lining, and design features. For care instructions, refer to the details listed on that product's page or contact us if the information is not shown.
Placing Your Order
How long does it take to process my order?
Orders are processed within 1–3 business days before dispatch. Processing time does not include transit days.
How long will delivery take?
Once shipped, estimated delivery is 7–12 business days. This is an estimate, not a guarantee, and actual transit time may vary by destination and carrier.
Which regions does Zorameno ship to?
Zorameno serves customers in the United States and Europe. If you are outside these markets, contact us before placing your order to confirm availability.
After Your Order
Can I change or cancel my order after placing it?
Because processing begins quickly, please email karen@zorameno.shop as soon as possible with your order number and the change you need. We will do our best to accommodate requests received before your order is dispatched.
What should I do if my order is delayed, lost, or arrives with an issue?
Contact us at karen@zorameno.shop with your order number and a description of the problem. Include photos if the item arrived damaged or incorrect so we can investigate promptly.
What is Zorameno's return or exchange policy?
For questions about returns, exchanges, or refund eligibility, please reach out to karen@zorameno.shop with your order number. We will review your request and guide you through the next steps.
Still Need Help?
If your question is not covered above, email us at karen@zorameno.shop. When contacting us about an order, please include your order number, the email used at checkout, and a brief description of your issue. Please do not send sensitive payment information such as full card numbers via email.