Returns & Refunds
At Zorameno, we aim to make every order right. If something is not as expected, our support team is here to help you resolve it quickly. Because return eligibility, timeframes, and shipping responsibilities depend on the specific situation, please reach out before sending anything back so we can give you the correct instructions.
How to Start a Return or Exchange Request
Email karen@zorameno.shop with your order number and a brief description of the issue. Include photos when relevant (for example, if the item arrived damaged or you received the wrong product). Our team will review your case and let you know the next steps, including any authorization needed before you ship an item back.
Wrong Item Received
If you received a product different from what you ordered, contact us as soon as possible with your order number and a photo of the item you received. We will arrange a resolution once the discrepancy is confirmed.
Change of Mind
If you no longer want your item, please contact us to check whether your order qualifies for a return and to receive the correct return instructions. Eligibility conditions, time limits, and who covers return shipping vary by item and order, so we will confirm these details for your specific purchase.
Lost in Transit
If your tracking shows no movement or the carrier marks the package as lost, let us know your order number and the last tracking update. We will investigate with the shipping carrier and advise you on the outcome. Please do not assume a refund or replacement is issued until the investigation is complete.
Damaged on Arrival
If your item arrives damaged, photograph the packaging and the product before discarding anything, then email us with your order number and the images. We will assess the damage and determine the appropriate resolution.
Size, Color, or Style Exchange
To request a different size, color, or style, contact us with your order number and the option you would like to switch to. Availability of replacement stock cannot be guaranteed, and we will confirm what is possible for your order before you return the original item.
What Happens After We Review Your Request
Once we receive your item or supporting evidence, we will inspect it and notify you of the outcome. If a refund is approved, it will be issued to the original payment method. Processing times after approval depend on your bank or payment provider.
Contact Us
Zorameno
Operated by YELLOW CORAL LTD
karen@zorameno.shop
8 Shepherd Market, London, England, W1J 7JY, United Kingdom